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Frequently asked questions
If you can't find your answer, contact us: we reply quickly.
How much does it cost and are there monthly fees?
Creating and editing your invitation is free. You only pay once when you want to publish it: from US$6.99. No monthly fees or hidden charges.
Do I have to pay before seeing how it looks?
No. First you design it completely and see it on your phone. You only pay when you love it and want to share it.
Do my guests need to download an app?
No. Reciben un enlace por WhatsApp, Facebook o mensaje; lo abren en cualquier celular o computadora y listo.
How do my guests RSVP?
From the invitation itself, with one button. You see in your dashboard who confirmed, how many people are coming and their messages, in real time.
Can I give each family a pass with their name and number of seats?
Yes, from the Pro plan. You add your guests with their seat limit and each gets their own link: “López Family · 4 seats”. That way no one confirms extra.
How long does it take to make?
About 10 minutes. We guide you field by field with text examples you can use with one tap. If you'd rather not do anything, choose “We do it for you” and get it within 24 hours.
Can I change details after publishing it?
Yes. You can correct times, addresses or text whenever you want and your guests will see the updated version with the same link.
Can I add music?
Yes, from the Pro plan you upload your song in MP3 and it plays when the invitation opens (with a pause button). Use music you have the right to share.
How many guests can I have?
Essential handles RSVPs for up to 100 guests, Pro up to 300 and Premium has no limit. You can send the link to as many people as you want.
How do my guests get to the venue?
Each venue has its map and buttons to open the route in Google Maps, Waze, Uber or Apple Maps, whichever each guest prefers.
Can I make the invitation in another language?
Yes. You can choose your invitation's language: Spanish, English, Portuguese, French, German, Italian or Hindi. The invitation's buttons and text appear in that language.
What does the gift registry include?
You can add links to Amazon or other stores, your bank details with a button to copy the account, and a note about cash gifts.
How does the shared album work?
With Premium your guests can upload the photos they take at the party from the invitation. You see and download them in your dashboard.
How long will it stay online?
Esencial, 30 días después del evento; Pro, 90 días; Premium, 6 meses; y «Lo hacemos por ti», 1 año.
How can I pay?
In Mexico: credit or debit card, OXXO, bank transfer or Mercado Pago balance, depending on the active options. Outside Mexico: international card in your currency, Apple Pay, Google Pay and other local methods.
Is it safe to pay here?
Yes. Payments are processed by Mercado Pago or Stripe with bank-grade encryption. We never see or store your card details.
I live outside Mexico, can I use it?
Yes. The price is shown in your currency and you pay with an international card. The invitation works the same in any country.
Can I get an invoice?
Contact us with your tax details after paying and we'll help you.
What if the event date or venue changes?
Just edit the details and the invitation updates instantly. You don't have to send it again or pay again.
How does “We do it for you” work?
You pay in advance, fill out a 5-minute interview with the details and style you want, and our team designs your invitation within 24 hours. Includes 2 rounds of revisions.
Can I upgrade my plan later?
Yes. If you started with Essential and later want music or personalized passes, you only pay the difference.
Will my grandparents or older guests be able to open it?
Yes. It arrives on WhatsApp like any message: they tap the link and it opens, with large text and clear buttons, no downloads or accounts. And if someone prefers paper, the invitation has a “Printable version” with a QR code.
Doesn't it look casual to send the invitation on WhatsApp?
Quite the opposite: your guests open an animated envelope with their name, see an elegant design, your event's music and every detail. It feels like receiving a real invitation, and they can RSVP with one tap.
What happens if someone forwards the invitation?
With personalized passes (Pro plan) each family has its own link with its number of seats. Even if they forward it, no one can confirm more seats than you gave them.
Will I be notified when someone RSVPs?
Yes. Every RSVP appears instantly in your dashboard and you get an email with the updated total. If a guest leaves their email, they also get their confirmation with the date for their calendar.
What if I have a problem?
We help you on WhatsApp and by email. You can create and review your complete invitation before paying. If after paying there's a technical problem we can't solve, we'll refund your money.
Are my data and my guests' data protected?
Yes. Only you see the RSVP list. We don't sell data and the invitation doesn't appear in search engines.
How far in advance should I send the invitation?
For weddings and sweet 15s, 4 to 8 weeks before. For birthdays and baptisms, 2 to 4 weeks. A reminder one week before helps people RSVP.